Return Policy

Refunds, Returns And Exchanges 

Custom orders are all sales final with no returns unless there is damage incurred during shipping or the product is not what was agreed upon. An invoice will be provided upon placing your order which will detail any custom requirements you have and whether the final product follows your directives.

We accept returns on standard items up to 10 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don’t hesitate to contact us at support@email.com.

Shipping

All orders must be through a license FFL provided at the time of purchase. Each order will be calculated with shipping costs to the FFL provided.

Privacy

Collection Of Your Personal Information

When your order is placed Sidewinder Enterprises will collect personally identifiable information, such as your:

• First and Last Name
• Mailing Address
• E-mail Address
• Phone Number

Upon your purchase of our products and services billing and credit card information will be collected for that transaction. This information is used to complete the purchase transaction.

If you directly disclose personally identifiable information or personally sensitive data on public message boards or other social media, this information may be collected and used by others.

No personal information about you will be collected unless you voluntarily provide it to us. You may be required to provide certain personal information to us when you elect to use certain products or services. These may include:  submitting your credit card or other payment information when ordering and purchasing products and services.  We will use your information for communicating with you in relation to services and/or products you have requested from us.

Use Of Your Personal Information

Sidewinder collects and uses your personal information to operate and deliver the services you have requested.

Sidewinder may also use your personally identifiable information to inform you of other products or services available from Sidewinder and its affiliates.

Sharing Information with Third Parties

Sidewinder does not sell, rent or lease its customer lists to third parties.

Sidewinder may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Sidewinder, and they are required to maintain the confidentiality of your information.

Sidewinder may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Sidewinder or the site; (b) protect and defend the rights or property of Sidewinder; and/or (c) act under exigent circumstances to protect the personal safety of users of Sidewinder, or the public.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Sidewinder. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Sidewinder website.

Cookies

The website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same website, the information you previously provided can be retrieved, so you can easily use features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the services or websites you visit.

Security Of Your Personal Information

When personal information (such as a credit card number) is transmitted to other websites, it is protected from unauthorized access, use, or disclosure through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Right To Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

E-Mail Communications

From time to time, Sidewinder may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.

If you would like to stop receiving marketing or promotional communications via email from Sidewinder, you may opt out of such communications by clicking on the UNSUBSCRIBE button.

External Data Storage Sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted. All security requirements will apply therein as well.

Changes To This Statement

Sidewinder reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

Support@email.com